Hurricane Debbie Case Study
- Case Study: Integrity and Compassion in Action
- Client: Homeowner affected by Hurricane Debbie water damage
- Initial Contact: 2024
- Service Provided: Water Damage Restoration & Mold Remediation
Background: The team at STOP Restoration Charlotte North was contacted by a former colleague from the healthcare industry, seeking help for an elderly woman on a fixed income. The client had experienced water damage in her home caused by Hurricane Debbie. During a bathroom remodel, her contractor uncovered fungi under the flooring and from the bathroom ceiling skylight and immediately halted work, understanding that specialized remediation was needed. The contractor recommended STOP Restoration Charlotte North to handle the situation professionally.
The Challenge: Upon inspection, we discovered significant water intrusion affecting the main floor and a bathroom ceiling skylight of the client’s home. However, the situation was complicated by the fact that she had waited too long to notify her insurance provider, resulting in a denied claim. This left the client concerned about the cost of the necessary repairs, especially given her limited financial resources.
Our Approach: STOP Restoration Charlotte North immediately stepped in, prioritizing the client’s safety and well-being. We adhered to IICRC regulations and industry best practices throughout the process, as we always do no matter what the insurance situation may be. Our work resulted in effective complete water damage and mold/fungi remediation. Despite the unfortunate insurance denial, we were committed to completing the job thoroughly and with integrity, always focused on delivering the highest quality of service.
Outcome: Our meticulous approach allowed us to finish the project without exceeding the original estimate. In fact, we were able to reduce the final cost by $925, as the work required ended up being less intensive than our initial assessment. This cost savings was especially important for our client, given her financial constraints. Our dedication to honest, transparent pricing ensured that she only paid for the work that was truly necessary.
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Conclusion: This case is a testament to STOP Restoration Charlotte North's core values of honesty, integrity, and professionalism. By following industry standards and always putting our clients first, we were able to resolve a challenging situation for an elderly woman in need, while also saving her money. At STOP Restoration Charlotte North, we believe in doing the right thing for our clients, regardless of insurance outcomes, and this case reflects our commitment to that principle.
