Water-Damaged Basement Case Study

Case Study: Restoring a Water-Damaged Basement with Expert Precision

Client: Homeowner

Location: North Charlotte, NC

Referral: Google Search

Background

On October 8th, a homeowner experienced a significant water loss in their basement. After filing an insurance claim, they contacted STOP Restoration Charlotte North on October 18th for professional assistance. The 10-day delay in addressing the water damage raised concerns about potential microbial growth in the interstitial space – the area between the basement ceiling and the main floor's subfloor.

The Challenge

The delay in remediation introduced the risk of microbial growth, a concern supported by IICRC Standard S-520, which highlights the increased likelihood of contamination after 72 hours. The project required careful containment and air quality management to prevent further contamination within the home. Compounding the challenge, direct air venting was not an option, requiring additional measures to maintain a clean and safe environment.

                         BEFORE                                                                               AFTER

Our Approach

STOP Restoration Charlotte North implemented a strategic and standards-compliant response:

• Containment and Negative Air Systems: The team established containment in the affected area and used negative air pressure to prevent the spread of contaminants throughout the home.
• Dual Air Scrubbers: In alignment with IICRC Standard S-520, two air scrubbers were deployed to filter the air, ensuring safe conditions even without the option to vent directly outside.
• Meticulous Compliance with Standards: Every step followed industry protocols to address microbial risks while minimizing disruption to the homeowner.

Outcome

The remediation process was completed efficiently, with costs only slightly exceeding the homeowner's insurance deductible. Reconstruction expenses were minimal, totaling less than $1,000. The homeowner's basement was restored to a safe and clean state, preventing further issues and protecting the home’s value. We encourage homeowners to wait to allow us to assess the damage and then decide as to whether to file a claim with their insurance carrier.

Conclusion

This case highlights the importance of timely action after water damage. Had the homeowner contacted STOP Restoration Charlotte North immediately, they could have assessed the extent of the damage and potentially avoided filing an insurance claim altogether.

At STOP Restoration Charlotte North, we pride ourselves on delivering fast, reliable, and standards-compliant restoration services. Whether your situation involves fire, mold, or water damage, our expert technicians can make your property right again with a seamless experience. If you’re facing a restoration need, contact us first to evaluate the damage and guide you through the best course of action.