Water Heater Garage Leak Case Study

Case Study: Reliable Water Leak Mitigation for a Repeat Client

Client: Homeowner

Location: North Charlotte, NC

Referral: Repeat Customer

Background

At STOP Restoration Charlotte North, we’re proud to provide service that leads to lasting relationships. This case involves a repeat customer – a clear sign of quality workmanship and trust. The homeowner had previously relied on us for a successful restoration project and didn’t hesitate to call us again when a new issue arose. This time, the problem was a water leak originating from a hot water supply line connected to their water heater, located in the garage.

The Challenge

The client noticed water seeping into the exterior foundation bricks of their home, signaling a potential water intrusion. Upon investigation, it became clear that the leak was due to a hot water line. The unusual challenge in this situation was the extreme heat of the drywall surrounding the burst pipe, which required additional care and precision to safely assess and resolve the issue.

Our Approach

Our team promptly arrived equipped with professional-grade tools, including a moisture meter and an infrared camera, to identify the precise location of the leak. After waiting for the overheated drywall to cool, we carefully removed the affected area, exposing the damaged pipe.

                          BEFORE                                                                                   AFTER

• Leak Repair: We immediately shut off the water supply and engaged one of our vetted and trusted local plumbers to repair the burst pipe.
• Controlled Demolition: Once the repair was completed, we removed the damaged materials in a controlled manner to minimize disruption.
• Drying and Sealing: Using advanced drying equipment, we ensured the framing was completely dry within two days. We then sealed the area to prevent water damage from occurring in the future.
• Final Touches: To restore the area to its original condition, we collaborated with another trusted vendor to complete the paint and drywall repair seamlessly.

Outcome

The entire restoration process was completed efficiently and effectively. Within a few days, the affected area was fully dried, repaired, and restored, leaving the client’s home in pristine condition. The homeowner expressed satisfaction with the quick resolution and the professional service they received once again.

Conclusion

This case exemplifies STOP Restoration Charlotte North’s commitment to trustworthy, industry-best service. Our ability to swiftly address the issue, collaborate with trusted local partners, and ensure the highest quality results reinforces why clients continue to trust us for their water, mold, and fire mitigation needs.

If you’re facing a similar challenge, let STOP Restoration Charlotte North help you restore your peace of mind. Contact us today!