Water Intrusion Case Study
- Case Study: Resolving Water Intrusion from Improper Patio Tile Installation
- Client: Private Residence
- Location: North Charlotte, NC
- Referral: Direct
Background:
STOP Restoration Charlotte North was contacted to address a water intrusion issue at a private residence. The homeowner was experiencing unexplained interior water damage and sought our expertise to identify and resolve the problem.
The Challenge:
Upon thorough inspection, we discovered that the second-floor patio was tiled with materials intended for interior use. Exposure to North Carolina's weather had deteriorated the tiles and mortar, leading to water infiltration into the home's interior. The challenge was to not only repair the existing damage but also to prevent future occurrences by addressing the root cause.
Our Approach:
- Comprehensive Inspection: Our team conducted a detailed assessment of the property, focusing on potential sources of water intrusion. Utilizing advanced diagnostic tools, we identified that the interior-grade tiles on the second-floor patio were compromised due to weather exposure, leading to the water intrusion.
- Root Cause Identification: By analyzing the materials and installation methods used on the patio, we determined that the use of non-weather-resistant tiles was the primary cause of the problem. This insight was crucial for developing an effective remediation plan.
- Collaborative Solution Development: Leveraging our network of vetted and trusted contractors, we formulated a plan to remove the compromised tiles and install appropriate, weather-resistant materials. This collaboration ensured that the solution was both durable and aesthetically pleasing.
- Expert Installation: Our skilled contractors meticulously removed the deteriorated tiles and mortar, ensuring the underlying structure was sound. They then installed high-quality, weather-resistant tiles designed for outdoor use, adhering to industry best practices to prevent future water intrusion.
- Quality Assurance and Follow-Up: After installation, we conducted a thorough inspection to ensure the integrity of the new patio surface. We also provided the homeowner with maintenance recommendations to preserve the patio's condition over time.
Outcome:
The replacement of the patio tiles effectively resolved the water intrusion issue, preventing further interior damage. The homeowner was pleased with how promptly we acted, as well as how professional our service team was. They were also highly satisfied with the improvement to their patio’s appearance and functionality.
Conclusion:
This case highlights STOP Restoration Charlotte North's commitment to identifying and addressing the root causes of water intrusion issues. Our comprehensive approach and collaboration with trusted contractors ensured a durable solution, providing the homeowner with peace of mind and a restored living space.
